Your Privacy Matters to Us
At The Florentine Hotel, we're committed to protecting your personal information and being transparent about how we collect and use your data. Learn about our privacy practices and your rights regarding the information we gather.
Information We Collect
We gather information you provide directly, such as your name, contact details, and order preferences, as well as data collected automatically through our website and mobile app to enhance your dining experience.
How We Use Your Data
Your information helps us process orders, manage loyalty rewards, send promotional offers, improve our services, and provide personalized experiences tailored to your preferences.
Your Privacy Rights
You have the right to access, correct, or delete your personal information, opt out of marketing communications, and control how your data is used in accordance with applicable privacy laws.
Online Ordering & Accounts
When you place orders through our website or mobile app, we collect your contact information, delivery details, payment data, and order history to process transactions and improve your experience.
Loyalty & Rewards Programs
Our rewards program collects your dining preferences, visit frequency, and purchase history to offer personalized promotions, exclusive offers, and track your loyalty points.
Marketing Communications
With your consent, we send promotional emails, SMS messages, and push notifications about special offers, new menu items, events, and restaurant updates that might interest you.
Website Analytics
We use cookies and analytics tools to understand how visitors interact with our website, which pages are most popular, and how we can improve your browsing and ordering experience.
Third-Party Partners & Data Sharing
We work with trusted partners like Toast, delivery platforms, and payment processors to provide seamless service. We never sell your personal information and only share data necessary to fulfill your orders and enhance your experience.
